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Client Service Representative

Phoenix, AZ

Monday to Friday, 8 a.m. to 5 p.m.
$18 to $24/hour

PathologyWatch offers a physician or laboratory the unique opportunity to partner with expert pathologists for the interpretation of specimens. PathologyWatch takes histologic slides from any location and digitally distributes the work across a network of highly skilled dermatopathologists. This results in a high-quality specialist interpretation with a faster turnaround time. We are a dynamic, cutting-edge company expanding artificial intelligence (AI) use in the medical field. PathologyWatch is a fast-growing company looking for a hard-working, ambitious, team-oriented individual, where your contributions will be recognized and rewarded.

Job Description

Reporting to the senior sales director, the client service representative (CSR) will focus on managing the day-to-day relationships of all potential and existing clients and will provide outstanding customer service for which we are known. The CSR person will handle in-house account management and be the first line of contact for all medical provider clients for our laboratories.

Duties and Responsibilities

Support Medical Provider

  • Provide regular follow-up and refresher training as needed
  • Identify, communicate, and resolve service, billing, or patient complaints
  • Assist in obtaining information missing from requisitions to facilitate prompt specimen processing
  • Work with the logistic manager to ensure clinics are adequately stocked with proper supplies
  • Work with the laboratory team to monitor turnaround time for specimens and ensure issues are resolved

Onboarding of New Clients

  • Work with the sales and support team to onboard new clients and manage tasks surrounding the onboarding process
  • Help train clients where necessary on proper collection, packaging, and shipping procedures
  • Package and shipping starter kits and other new client supplies

Executive Assistant

  • Compile and prepare marketing materials
  • Schedule potential provider lunches for the director
  • Follow up with clients on paperwork, scheduling requests, and other items as directed by the sales manager
  • Conduct sales calls for identified new clinics/doctors

Knowledge, Skills, and Abilities

  • Excellent organizational skills and attention to detail
  • Excellent time-management skills
  • Strong analytical and problem-solving skills
  • Ability to work both independently and as part of a team
  • Excellent interpersonal communication skills
  • Self-starter mentality

Education and Experience

  • Highschool degree or equivalent
  • Associate’s degree in business, office technology, or lab assistant (preferred)
  • One or more years of experience in a laboratory, client services, or medical physician’s office (preferred)

Physical Requirements

  • Prolonged periods of sitting at a desk and working on a computer
  • Occasionally lifting up to 15 pounds


Pathology Watch provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.