Careers

At PathologyWatch

Available Positions

Open Position

Client Account Manager

Position Description

PathologyWatch offers a physician or laboratory the unique opportunity to partner with expert pathologists for the interpretation of specimens. PathologyWatch takes histologic slides from any location and digitally distributes the work across a network of highly skilled dermatopathologists. This results in a high-quality specialist interpretation with a faster turnaround time. Leveraging PathologyWatch means fewer full-time staff, lower overhead, and access to a global network of experts.

 

Company Overview

PathologyWatch is a company that specializes in detecting skin cancer through artificial intelligence/deep learning. The company is led by Dan Lambert, a successful serial entrepreneur and graduate of Harvard Business School, and Greg Osmond, a dermatopathologist trained at Harvard Medical School. The Salt Lake–based company sells to dermatologists who are looking to digitize their workflows and leverage our AI tools to improve skin cancer diagnostics. The company is venture backed by leading firms and has raised ~$12M. The team is dedicated to fighting skin cancer globally and bringing skin cancer diagnostics to underserved areas in the US and abroad.

 

Primary Position Responsibilities

The client account manager is primarily responsible for making sure all existing PathologyWatch clients receive top-tier client support in an ongoing manner.

 

Essential Job Duties

  • Act as the first point of contact to troubleshoot any questions the client office may have (e.g., tracking down a specimen, expected turnaround time on a report)
  • Frequent, in-person visits to the office to make sure their needs are met
  • Train office staff on processes such as packaging specimens, mailing specimens, and accessing report results
  • Provide excellent services so that the clients send additional specimen volume to PathologyWatch
  • When appropriate, pursue upselling activities
  • Work closely with the VP of sales to make sure all client needs are being addressed

 

Essential Knowledge, Skills, and Abilities

  • Developing and maintaining client relationships
  • Timely follow-up on client requests
  • Ability to assist in developing processes to scale and handle a growing business
  • Ability to visit clients in all of Utah, Idaho, and Nevada
  • Preference to be located near Salt Lake City (This represents the majority of clients that will be visited frequently.)

 

Qualifications

  • Bachelor’s degree
  • Strong ability to build rapport with clients
  • Excellent written and verbal communication skills
  • Excellent follow-up skills
  • Working experience with Microsoft Office
  • Ability to adapt to change
  • Critical thinker
  • Ability to prioritize, handle a variety of tasks, and work independently and with a team
  • Demonstrate a strong work ethic

 

Physical Requirements

  • Minimum

Additional Information

  • All your information will be kept confidential according to EEO guidelines.
  • PathologyWatch is committed to promoting an equal employment opportunity workplace environment and is an equal opportunity employer. It is the policy of the company that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, citizenship, pregnancy, genetic information (GINA), disability, military and/or veteran status, and/or any other status protected by applicable federal, state, or local law.
  • The company’s policy is to recruit, hire, train, promote, and administer all employment-related matters on the basis of an individual’s qualifications, abilities, and efforts without regard to protected status.
  • Limited travel is required (just for key offsite meetings or meetings with vendors).

 

Country

  • USA

 

City

  • Salt Lake City, UT

 

 

PathologyWatch is committed to promoting an equal employment opportunity workplace environment and is an equal opportunity employer. It is the policy of the company that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, citizenship, pregnancy, genetic information (GINA), disability, military and/or veteran status, and/or any other status protected by applicable federal, state, or local law.

The company’s policy is to recruit, hire, train, promote, and administer all employment-related matters on the basis of an individual’s qualifications, abilities, and efforts without regard to protected status. Limited travel is required.

Perks & Benefits

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Competitive Salary

Paid Vacation

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Health & Dental

Targeted Bonuses

Let’s Get Started

We would love the opportunity to come by your office to show you more about how PathologyWatch can help your practice.